Hey guys! This keeps happening over and over with no clear pattern. I have to reinstall the extension and re-enter my keys again and again, and after a while my account drops out. Yet I can still sign transactions.
The team is checking, my friend
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Hello, thank you for reaching out. Can you please tell us the steps to reproduce this error? Transfers through Kleverscan seems normal to me.
Yes, transfers go through normally, but the wallet itself becomes inaccessible. I can’t switch to my other accounts or open Settings, because the extension UI never loads-I only see the welcome screen asking me to restore or create a new wallet.
There are no clear steps to reproduce it; the issue occurs at random. I simply open the browser, click the extension, and get that screen. Sometimes the wallet works for a week after I restore it, sometimes only a few days, then the problem returns. I know several other users with the same experience. Even our developer has to reinstall the wallet regularly because he interacts with the extension so often.
We are aware of the extension instability. We are working on that the last few days and when we have a new version more stable we will update you.
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