When your Voxswap swap transaction fails you have to contact Klever Support by opening a ticket at:
https://support.klever.org/hc/en-us
For Klever Support team to check your swap they need the following information:
- The Swap Identifier
- The Sending Address. That’s the wallet address from where you sent your tokens.
- The transaction Hash of the swap
To obtain the Swap Id, Sending Address and the transaction Hash of the swap:
1. From your Voxswap screen, Tap on hamburger menu icon and click on the orders.
2. Tap on the correct swap order to get the options.
3. Tap on view details to get the order information.
3. In the next screen:
-
- click on the copy icon to copy the Swap identifier to the Clipboard.
- click on the copy icon to copy the Hash to the Clipboard.
- click on the From address from swap details. This is the Sending Address. You can then click on the copy icon to copy the address to the Clipboard.
