We’re upgrading how we support our community. Here’s everything you need to know about what’s changing, what’s better, and where to find help going forward.
THE BIG PICTURE
Why we’re making this change
At Klever, we’ve always believed that great support isn’t just about answering tickets - it’s about building a community where knowledge is shared, questions are welcomed, and every user feels at home. That belief has driven a significant decision: we are migrating away from Zendesk and building something that is truly ours.
Introducing KleverDesk ( KleverDesk ) - our in-house support platform built specifically for the Klever ecosystem - alongside a fully revamped knowledge base now living permanently on the Klever Forum.
“We don’t just want to answer your questions. We want to build a place where the community helps each other grow - and that starts with giving knowledge a home inside our own ecosystem.”
WHAT’S CHANGING
Two upgrades in one move
This migration has two distinct parts, and understanding both will help you navigate the new experience smoothly.
Support tickets → KleverDesk. All support requests that previously went through Zendesk will now be handled through KleverDesk - our own purpose-built system designed around the needs of crypto and Web3 users. Faster routing, better context, and deeper integration with Klever’s internal tools.
Knowledge base → Klever Forum. Every guide, tutorial, FAQ, and how-to article that lived in the Zendesk Help Center is being migrated to the Klever Forum - specifically to the Education and Support & Troubleshooting categories. This is no longer a static knowledge base: it’s a living, community-powered space where articles can be discussed, updated, and expanded by both our team and our users.
WHAT YOU GAIN : Built for the Klever community
Community answers: Get help from fellow Klever users, not just the support team
Multilingual support: Forum categories in Portuguese, Hindi, Spanish, Persian & more
Richer education: Guides, tutorials, and how-tos - all open for discussion
Faster resolutions: KleverDesk routes your ticket with Klever-native context from day one
MIGRATION TIMELINE
How the rollout works
| Phase | Status |
|---|---|
| Phase 1 - Done | Klever Forum launched with Education and Support categories live for the community |
| Phase 2 - Done | Knowledge base articles migrated from Zendesk to Forum; existing Zendesk links remain active |
| Phase 3 - Now | KleverDesk is live for new support tickets; Zendesk handles any open tickets through to completion |
| Phase 4 - Soon | Zendesk fully sunset; KleverDesk and Klever Forum become the sole support and knowledge channels |
No open ticket will be dropped or lost. If you have an active request on Zendesk, our team will handle it through to resolution before the transition completes.
WHAT TO DO NOW
Your action items
→ Bookmark the Klever Forum - https://forum.klever.org/ is your new go-to for guides, FAQs, and community discussion.
→ Create or log into your Forum account - Your profile means your questions and contributions stay with you.
→ Explore the Education category - on the Forum - we’ve already started populating it with the most-read guides from our old knowledge base.
A NOTE FROM THE TEAM
We know change can feel disruptive, especially when you’ve built muscle memory around where to find help. We’ve worked hard to make this transition invisible for the user - and meaningfully better once you land on the other side.
The Klever Forum is more than a replacement for a help center. It’s where the Klever community lives, learns, and grows together. We’re proud to make it the official home of Klever support knowledge - and we can’t wait to see you there.