# How to share swap order details of Voxswap (Klever Wallet) with Klever Support

**URL:** <https://forum.klever.org/t/how-to-share-swap-order-details-of-voxswap-klever-wallet-with-klever-support/2960>\
**Category:** Vox Swap\
**Tags:** vox-swap\
**Created:** [November 2, 2024, 7:18am UTC](https://forum.klever.org/t/how-to-share-swap-order-details-of-voxswap-klever-wallet-with-klever-support/2960 "2024-11-02T07:18:31Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Harish](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.klever.org/harish/32/1058_2.png) [@Harish](https://forum.klever.org/u/Harish)\
**Post date:** [November 2, 2024, 7:18am UTC](https://forum.klever.org/t/how-to-share-swap-order-details-of-voxswap-klever-wallet-with-klever-support/2960/1 "2024-11-02T07:18:31Z")

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When your Voxswap swap transaction fails you have to contact [**Klever Support**](https://support.klever.org/hc/en-us) by opening a ticket at:  
**[https://support.klever.org/hc/en-us](https://support.klever.org/hc/en-us)**

For [**Klever Support**](https://support.klever.org/hc/en-us) team to check your swap they need the following information:

1. The **Swap Identifier**
2. The **Sending Address**. That’s the wallet address from where you sent your tokens.
3. The **transaction**  **Hash** of the swap

To obtain the **Swap Id, Sending Address** and the transaction **Hash** of the swap:

**1**. From your **Voxswap screen** , Tap on hamburger menu icon and click on the **orders.**

**2.** Tap on the **correct swap order** to get the options.

**3**. Tap on view details to get the order information.

 ![order 1](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/f/f17bdb8e1d2878afa30a3aacd6b4c28caf7181b4.jpeg)

**3.** In the next screen:

- 
  - click on the **copy** icon to copy the **Swap identifier** to the **Clipboard.**
  - click on the **copy** icon to copy the **Hash** to the **Clipboard.**
  - click on the **From address** from swap details. This is the **Sending Address**. You can then click on the **copy** icon to copy the address to the **Clipboard**.

 ![order 2](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/1/167386ab6b95cc5c79c8aeb27278ec445fbcdae0.jpeg)