# How to share Failed Swap details with Klever Support

**URL:** <https://forum.klever.org/t/how-to-share-failed-swap-details-with-klever-support/288>\
**Category:** Swap\
**Tags:** k5, klever-wallet, kleverswap\
**Created:** [November 21, 2023, 1:27pm UTC](https://forum.klever.org/t/how-to-share-failed-swap-details-with-klever-support/288 "2023-11-21T13:27:53Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![MathijsBok](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.klever.org/mathijsbok/32/3_2.png) [@MathijsBok](https://forum.klever.org/u/MathijsBok)\
**Post date:** [November 21, 2023, 1:27pm UTC](https://forum.klever.org/t/how-to-share-failed-swap-details-with-klever-support/288/1 "2023-11-21T13:27:53Z")

</div>

When your swap fails you have to contact **[Klever Support](https://support.klever.org/hc/en-us)** by opening a ticket at:  
[https://support.klever.org/hc/en-us/requests/new](https://support.klever.org/hc/en-us/requests/new)

For **[Klever Support](https://support.klever.org/hc/en-us)** team to check your swap they need the following information:

1. The **Swap Identifier**
2. The **Sending Address**. That’s wallet address from where you sent your tokens.
3. The **transaction**  **Hash** of the swap

To obtain the **Swap Id, Sending Address** and the transaction **Hash** of the swap:

1. From your **Portfolio screen** , click on the **swap center.**
2. Tap on **View all** from **the My last swaps.**
3. From the **My Swaps** list tap on the **failed swap(which is display by red cross mark**)
4. In the next screen:

- click on the **copy** icon to copy the **Swap identifier** to the **Clipboard.**
- click on the **From address** from swap details. This is the **Sending Address**. You can then click on the **copy** icon to copy the address to the **Clipboard**.
- click on the **copy** icon to copy the **Hash** to the **Clipboard.**

 ![swap 11.png](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/1X/b1d2d3decf5bf651126f586e091ca96c34d7d861.jpeg)

 ![swap_fail_2.png](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/1X/43d6ebd62628230786d1632f7fbef829f4b95b31.jpeg)