# How to share Failed Swap details of Voxswap with Klever Support

**URL:** <https://forum.klever.org/t/how-to-share-failed-swap-details-of-voxswap-with-klever-support/2962>\
**Category:** Vox Swap\
**Tags:** klever-extension, voxswap\
**Created:** [November 2, 2024, 7:28am UTC](https://forum.klever.org/t/how-to-share-failed-swap-details-of-voxswap-with-klever-support/2962 "2024-11-02T07:28:27Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Harish](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.klever.org/harish/32/1058_2.png) [@Harish](https://forum.klever.org/u/Harish)\
**Post date:** [November 2, 2024, 7:28am UTC](https://forum.klever.org/t/how-to-share-failed-swap-details-of-voxswap-with-klever-support/2962/1 "2024-11-02T07:28:27Z")

</div>

When your Voxswap swap transaction fails you have to contact [**Klever Support**](https://support.klever.org/hc/en-us) by opening a ticket at:  
**[https://support.klever.org/hc/en-us](https://support.klever.org/hc/en-us)**

For [**Klever Support**](https://support.klever.org/hc/en-us) team to check your swap they need the following information:

1. The **Swap Identifier**
2. The **Sending Address**. That’s the wallet address from where you sent your tokens.
3. The **transaction**  **Hash** of the swap

To obtain the **Swap Id, Sending Address** and the transaction **Hash** of the swap:

1. From your **Voxswap screen** , click on the **orders.**  
 ![order edited 1](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/2/2c1aa622d1274b4c4d0e4b78a7fb83f74cf829c6.png)  
**2.** From the **Swaps** list tap on the **failed swap,** tap on **more** and further tap on **View details.**  
 ![order edited 2](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/9/93950e82b752124f710ecf6a8c5ce87e7a2befa5.png)  
 ![order edited 3](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/7/75316ac343ccccb85f0b17d0089c4742605fd6ed.png)  
**3.** In the next screen:

- 
  - click on the **copy** icon to copy the **Swap identifier** to the **Clipboard.**
  - click on the **copy** icon to copy the **Hash** to the **Clipboard.**
  - click on the **From address** from swap details. This is the **Sending Address**. You can then click on the **copy** icon to copy the address to the **Clipboard**.

 ![order edited 4](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/7/75f38c95853d2880095d125bdb3bb3e492c01a21.png)