# A new home for Klever support - Introducing KleverDesk and the Klever Forum

**URL:** <https://forum.klever.org/t/a-new-home-for-klever-support-introducing-kleverdesk-and-the-klever-forum/4474>\
**Category:** News and Announcements\
**Tags:** kleverdesk\
**Created:** [July 4, 2026, 12:52pm UTC](https://forum.klever.org/t/a-new-home-for-klever-support-introducing-kleverdesk-and-the-klever-forum/4474 "2026-07-04T12:52:33Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Harish](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.klever.org/harish/32/1058_2.png) [@Harish](https://forum.klever.org/u/Harish)\
**Post date:** [July 4, 2026, 12:52pm UTC](https://forum.klever.org/t/a-new-home-for-klever-support-introducing-kleverdesk-and-the-klever-forum/4474/1 "2026-07-04T12:52:33Z")

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![Kleverdesk banner](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/f/fa7d48407bdbf9f92f6fed9579920e1331efec43.jpeg)

We’re upgrading how we support our community. Here’s everything you need to know about what’s changing, what’s better, and where to find help going forward.

**THE BIG PICTURE**

**Why we’re making this change**

At **Klever** , we’ve always believed that great support isn’t just about answering tickets - it’s about building a community where knowledge is shared, questions are welcomed, and every user feels at home. That belief has driven a significant decision: we are migrating away from Zendesk and building something that is truly ours.

Introducing **KleverDesk (** [KleverDesk](https://support.klever.org/login) **)** - our in-house support platform built specifically for the Klever ecosystem - alongside a fully revamped knowledge base now living permanently on the **Klever Forum**.

 ![Kleverdesk](https://europe1.discourse-cdn.com/flex013/uploads/klever/original/2X/0/0039464716406e309ec02df59f54470bfbd5bd26.png)

**“We don’t just want to answer your questions. We want to build a place where the community helps each other grow - and that starts with giving knowledge a home inside our own ecosystem.”**

**WHAT’S CHANGING**

**Two upgrades in one move**

This migration has two distinct parts, and understanding both will help you navigate the new experience smoothly.

**Support tickets → KleverDesk.** All support requests that previously went through Zendesk will now be handled through KleverDesk - our own purpose-built system designed around the needs of crypto and Web3 users. Faster routing, better context, and deeper integration with Klever’s internal tools.

**Knowledge base → Klever Forum**. Every guide, tutorial, FAQ, and how-to article that lived in the Zendesk Help Center is being migrated to the Klever Forum - specifically to the Education and Support & Troubleshooting categories. This is no longer a static knowledge base: it’s a living, community-powered space where articles can be discussed, updated, and expanded by both our team and our users.

**WHAT YOU GAIN :** Built for the Klever community

**Community answers:** Get help from fellow Klever users, not just the support team

**Multilingual support:** Forum categories in Portuguese, Hindi, Spanish, Persian & more

**Richer education:** Guides, tutorials, and how-tos - all open for discussion

**Faster resolutions:** KleverDesk routes your ticket with Klever-native context from day one

**MIGRATION TIMELINE**

**How the rollout works**

| Phase | Status |
| --- | --- |
| Phase 1 - Done | Klever Forum launched with Education and Support categories live for the community |
| Phase 2 - Done | Knowledge base articles migrated from Zendesk to Forum; existing Zendesk links remain active |
| Phase 3 - Now | KleverDesk is live for new support tickets; Zendesk handles any open tickets through to completion |
| Phase 4 - Soon | Zendesk fully sunset; KleverDesk and Klever Forum become the sole support and knowledge channels |

**No open ticket will be dropped or lost. If you have an active request on Zendesk, our team will handle it through to resolution before the transition completes.**

WHAT TO DO NOW

**Your action items**

→ Bookmark the **Klever Forum** - [https://forum.klever.org/](https://forum.klever.org/) is your new go-to for guides, FAQs, and community discussion.

→ Create or log into your **Forum account** - Your profile means your questions and contributions stay with you.

→ Explore the **Education category** - on the Forum - we’ve already started populating it with the most-read guides from our old **knowledge base**.

**A NOTE FROM THE TEAM**

We know change can feel disruptive, especially when you’ve built muscle memory around where to find help. We’ve worked hard to make this transition invisible for the user - and meaningfully better once you land on the other side.

The **Klever Forum** is more than a replacement for a help center. It’s where the Klever community lives, learns, and grows together. We’re proud to make it the official home of Klever support knowledge - and we can’t wait to see you there.